People and access

Everybody who works on your surveys gets their own account. Sharing one login between the office and two pilots is worse than it sounds: you cannot tell who approved a flight, you cannot take access away from one person, and a password change locks out everybody.

Inviting somebody

Settings → People → Invite. Enter their email address and choose a role. They get an email, set their own password, and are in. You never see or set their password, which is the point.

An invitation expires if it is not used. Send another; nothing is lost.

The roles

Owner — everything, including billing and removing other people. There is always exactly one, and it can be handed over.

Administrator — everything except removing the owner. Invites people, manages the subscription, deletes surveys.

Pilot — plans and signs off flights, uploads, runs analyses, trains models, exports, and deletes results. Signing off a plan also needs a remote pilot licence recorded against their account.

Operator — the desk role. Uploads what came back, plans, runs analyses, trains models, exports, deletes results. Cannot sign off a flight and cannot delete a survey.

Viewer — reads results and downloads them. Changes nothing. This is the role for a client or a consultant, and it deliberately can export: results that cannot leave the screen are not much use to them.

Choosing one

Give people the least that lets them do their job, and expect to change it — a role is not a judgement about somebody, and moving them takes one click.

The distinction that matters most is Pilot versus Operator. It is about who signs off a flight, which is the decision with a person's name on it if something goes wrong. Everything else is convenience.

Removing somebody

Settings → People, and remove them. Their sessions end immediately — they are not signed in until the next page load, they are signed out now.

Their work stays. Surveys, analyses and models belong to the operator, not to the person who made them, so removing somebody who has left does not take a year of work with them.

Handing over the owner

There is exactly one owner, and the role can be transferred: Settings → People, choose the person, hand it over. You become an administrator; they become owner.

Do it before somebody leaves, not after. An owner who has left the business and whose email no longer receives is a genuinely difficult problem — the recovery paths all run through that address.

Signing in

Your address is your operator's: yourname.outbackdrone.com. If you have forgotten it, enter your email at https://www.outbackdrone.com/login and it will show you every operator that address can sign in to.

The same email address can belong to more than one operator — a contractor working for two businesses, for instance. They are separate accounts with separate passwords and no visibility between them.

Forgotten passwords

Forgot your password? on the sign-in page. You get a link by email, valid for a short time and usable once.

Changing a password ends every other session signed in as that person. That is deliberate: the reason for changing a password is often that somebody else may have it.

If nobody can get in

If the owner's email no longer receives and there is no administrator, write to the address in the terms. Recovering an account is a manual process and it is supposed to be, because a quick one would be a way in for somebody else.