OUTBACKDEPLOY

Trials, plans and billing

Everything about money lives at Settings → Subscription, and it is visible to the owner and to administrators only.

The free trial

Fourteen days. It includes:

  • one flight plan
  • one survey
  • one analysis
  • an area up to 100 hectares for any one job
  • 400 frames

That is a real paddock and a real answer, which is the only useful way to tell whether the platform suits you. It is deliberately bounded by how many rather than how big: the small trial that came before this refused every genuine survey we had, which answered a question nobody was asking.

No card is required to start one.

When the trial ends

The account goes read-only. That is not the same as being switched off:

  • Everything you made is still there and still visible.
  • You can still export all of it — see Getting the answers out.
  • You cannot start new work until you subscribe.

Your data is kept for 30 days after that, and you get an email before anything is deleted. Subscribe within that window and everything carries on where it was.

You get warnings by email as the trial runs down. If they are not arriving, check that the address on the account is right and look in the spam folder.

The plans

Solo — $99/month. One person's operation. 3,000 frames a month, 100 GB, one job at a time, a year of retention. No caps on how many surveys, analyses or flight plans you make, and no area limit on a job.

Crew — $299/month. A team. 12,000 frames a month, 500 GB, two jobs at a time, two years of retention.

Enterprise. Uncapped, including the basemap extraction limit. Priced by arrangement — get in touch.

Prices are in Australian dollars.

Changing plan

Choose the plan on the subscription page and move to it. It takes effect immediately and is charged pro-rata.

That means: the part of the current period you have not used on your old plan is credited, the same part of the new plan is charged, and the difference lands on your next invoice. Move up halfway through a month and you pay about half the difference now, not a whole month.

Moving down works the same way. The credit sits against your account and reduces what you next pay; it is not refunded to the card. You are not charged twice for one month in either direction.

The page shows you what the change will actually cost before you commit to it.

A downgrade that your existing work would not fit inside is refused, and the card says why. Nothing is ever deleted to make a plan fit.

Cancelling

Cancel at any time from the subscription page. It is not hidden.

Cancelling stops the renewal; it does not end the subscription now. You keep everything until the end of the period you have already paid for, because you have paid for it. There is no pro-rata refund for a period part used.

You can change your mind any time before that end date and it carries on as though nothing happened.

Cancelling a trial is different, because there is no paid period to run out. It finishes now, and the account goes read-only with the ordinary 30-day grace period.

When a payment fails

Cards expire, and banks decline things for no reason anybody can explain.

  • We tell you, and try again. Your account keeps working while that happens.
  • After 14 days unpaid, the account goes read-only — visible and exportable, no new work.
  • 30 days after that, it may be suspended and the data deleted.

Two email addresses matter here: the one the receipts go to, and the one that gets the warning. Both are on the account, and both are worth checking before a card expires rather than after.

Card details

We never see them. Payment goes through a payment processor, the card is entered on their page, and what comes back to us is a token that means "this customer". There is nothing on this server that could leak a card number.

Invoices

Available from the subscription page. Prices include GST unless stated otherwise.

Deletion, plainly

Data is deleted 30 days after an account goes read-only with nobody subscribing — whether that came from an expired trial, a cancellation, or an unpaid bill. You get an email first.

If any of it matters, export it. See Getting the answers out.